It's a joy. Not a job.

By Aiwa VP of Operations Nan Teske

“We are what we repeatedly do. Excellence, then, is not an act, but a habit.”

Yeah, we just quoted Aristotle. And he’s absolutely right.

At Aiwa, exceptional customer service is not a job, it’s a culture. We’re not happy unless we’ve exceeded your expectations, and we’ll go to great lengths to make sure we do. In fact, we make it a habit. This is who we are.

Aiwa fans and customers are often surprised to see CEO Joe Born personally replying to reviews, or even offering to drive a replacement speaker to someone about to depart on a trip. We’re not surprised at all; it starts at the top. The customer comes first, and we’re looking forward to proving that to you again and again.

Plenty of folks have praised the Exos-9 via consumer reviews, email and social media. We’re humbled and honored to know that people are so happy with the Aiwa experience that they’re willing to take time out of their day to thank us. We know, however, that the true thanks lies with you for allowing us into your homes and lives.

So, thanks to each and every one of you – there would be no “us” without “you.”  You make what we do a joy, not a job.